In this document, you will find a question and answer section that will help your users to clarify their doubts about electronic payments processed through PlacetoPay.

1. What is PlacetoPay?

PlacetoPay is the electronic payment platform that (The International Travel Agency) uses to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

2. How can I pay?

In the virtual store of (The International Travel Agency) you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, will be able to pay through (Diners, Discover, Visa and MasterCard); of all banks with current and deferred payments, only cards issued by Banco Pichincha, Diners, Loja, BGR and Manabí.

3. Can I make the payment any day and at any time?

Yes, at (The International Travel Agency) you can make your purchases online 7 days a week, 24 hours a day just one click away.

4. Can I change the payment method?

If you have not finished your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

5. Does paying electronically have any value to me as a buyer?

No, electronic payments made through PlacetoPay do not generate additional costs for the buyer.

6. What should I do if my transaction did not finalize?

In the first instance, you must check if a payment confirmation email has arrived in your email account (the one registered at the time of making the payment), in case you have not received it, you must contact (servicioalcliente@netviajes.co) to confirm the status of the transaction. In the event that your transaction has declined, you must verify if the account information is valid, is enabled for non-face-to-face purchases and if you have space or available balance. If after this you continue with the decline, you should contact (The International Travel Agency). Ultimately, you can send your request toservicioposventa@placetopay.ec

7. What should I do if I did not receive proof of payment?

For transaction approved through PlacetoPay, you will receive a payment receipt with the purchase reference at the email address you indicated at checkout. If you do not receive it, you can contact the line (52 1 7943240) or email (servicioalcliente@netviajes.co), to request that the voucher be resent to the same email address registered at the time of payment. Ultimately, you can send your request to servicioposventa@placetopay.ec.

8. I did not receive the product I bought, what should I do?

You must verify if the transaction was successful on your bank statement. If so, you should review our shipping policies on the website to identify delivery times.